Support

Questions, problems or feedback? We read every message.

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Please include your iPhone model and iOS version if you are reporting a problem.

Frequently asked questions

How do I restore my purchases?

Open Settings → Restore purchases in the app, or tap Restore purchases on the subscription screen (paywall). Make sure you are signed in to the App Store with the same Apple ID you used to subscribe.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → Lauschi and tap Cancel Subscription. You can also manage it at apps.apple.com/account/subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next renewal.

How do I delete my account?

In the app, open Settings → Delete account. This immediately deletes your account and all associated data (saved words, decks, review and watch history, settings). Deleting your account does not cancel an active subscription — please cancel it separately in your Apple ID settings (see above).

How do I report a clip or a wrong translation?

To report a clip, tap the flag icon in the feed. To report a wrong meaning or translation, tap the word and choose Report translation in the word sheet. Thank you — reports help us fix things quickly.

Where does the content come from?

Clips come from creators who openly license their videos (Creative Commons Attribution, CC BY) and from embedded YouTube videos. The creator and licence are shown in each clip's info.